Return policy
RETURNS
Our return policy is valid for a period of 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging.
Certain types of items cannot be returned. For instance, perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Other non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
In certain cases, only partial refunds will be granted (if applicable):
- Books with clear signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
- Any item that is not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 14 days after delivery.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your credit card or original method of payment within a certain number of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@hominder.com. Sale or promotional items (if applicable) Only regular priced items may be refunded. Unfortunately, sale or promotional items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged upon receipt. If you need to exchange it for the same item, send us an email at support@hominder.com and mail your item to: 321 AVENUE D'UCHAMPS, IZON, Gironde, 33450, France.
Gifts If the item was marked as a gift at the time of purchase and was shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift at the time of purchase, or the gift giver had the order shipped to themselves to give it to you later, we will send a refund to the gift giver, and they will be informed about the return.
Shipping To return your product, mail it to: 321 AVENUE D'UCHAMPS, IZON, Gironde, 33450, France.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over 75 euros, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.